In accordance with the standards set out in Law 13,709/18 , which deals with data protection and other relevant legislation, we present the Privacy and Security Policy for the Website www.holoo.com.br

This document is linked to and integrates the Conditions and Terms of Use of this website, and is subject to change at any time to adapt to rules established by legislation that establish the way data is processed.

Access, visit and stay on this website/blog is of free choice and occurs according to the user's will/desire, with their visit and continuation on the website being the user's choice.

Being aware through this document that from the moment you maintain access and stay on any of our pages you are automatically demonstrating that you are in explicit agreement with all the rules and terms contained in the Privacy and Security Policy described below .

It is your right to contact us at any time for more information than described here, as well as clarification of any doubts that may arise.

The website www.holoo.com.br was created in September 2023 and is entirely owned by Smile Solutions, registered under CNPJ nº 37.345.399/0001-52.

General information:

Our website is committed to complying with and respecting the principles set out in art. 6th of the General Data Protection Law, which are listed below and clarified according to the data processing carried out by this website/blog:

I – Principle of Purpose: This website/blog respects the provisions of the principle of purpose set out in the aforementioned legislation, carrying out processing with a legitimate and specific purpose, informing, through this Privacy and Security Policy, explicitly, to the data holders that the reason for the treatment will be addressed. No processing will be carried out in a manner incompatible with the purposes stated in this document.

II – Principle of Necessity: We collect and process only the data necessary to carry out the explicit purposes of our website, with the commitment to collect and process the minimum amount of information from the user of our website. We only use relevant information/data, proportional to the activity performed by us, without exceeding any limit in the relationship between the user and our website/blog, with any and all data being collected and processed according to the purposes established on our pages.

III – Principle of Adequacy: All processing carried out on our pages is compatible with the purposes informed to the user/client, respective data holder, with no type of action or mechanism being carried out that is inconsistent with and disrespects the necessary processing context.

IV – Non-discrimination: The data we collect, store and carry out any type of processing are not used for any discriminatory, vexatious, illicit or abusive purpose.

V – Principle of Data Quality: We guarantee data holders clarity and relevance at the time of data collection and processing, in addition to the possibility of updating, as necessary to fulfill the purpose of the processing, depending on the activity that is carried out by the user/customer on our website.

VI – Principle of Free Access: We clarify through this Privacy and Security Policy that we guarantee to all data holders that we carry out processing, consultation in a free and easy way, at any time they wish, through a specific channel , about the processing carried out with your data, as well as any information relating to the data collected, and the holder's personal data may even be updated, without the need for any request from our website.

VII – Prevention Principle: We adopt and ensure the prevention of any and all acts that may cause damage to data collected from users/clients, with measures implemented to prevent any uncomfortable, illegal situation, or that generates any type of loss/damage to the personal data we process.

VIII – Principle of Transparency: We work with clarity, precision, accuracy and veracity in all information provided about data processing, with easy and available access to the user/client in this Privacy Policy, as well as in the Terms of Use in our website/blog. Information relating to processing agents follows the same transparency criteria listed above. All information provided about the treatment and treatment agents respects commercial and industrial secrets.

IX – Security Principle: We inform you that we use all reasonable and possible measures in the technical and administrative area, aiming at greater protection of personal data, from the moment we have access to them. The techniques used seek to protect personal data from any and all unauthorized access, as well as from situations that may cause damage to the data subject, even if accidental or illicit. The techniques we use seek to bring security and protection to the data subject we process, as they are taken to prevent and protect the information collected from any illicit situation of loss, destruction, sharing, communication or unauthorized dissemination.

X - Principle of accountability and accountability: The agent will demonstrate and prove that it complies with and respects all the proceedings appropriate to protect personal data, adopting appropriate measures for this effectively. Our website carries out all steps relating to the processing of personal data of users/clients who access it, without disrespecting any rule or principle present in Law 13,709/2018, having a clear and objective basis for the purpose for processing each information. personnel collected.

Personal information we collect:

When you visit Holoo, we automatically collect certain information about your device, including information about your browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”. In addition, we may collect the personal data you provide to us (including but not limited to first name, last name, address, payment information, etc.) during registration so that we can fulfill the contract.

Why do we process your data?

Our main priority is the security of customer data and as such we can only process minimal user data, only what is absolutely necessary to maintain the website. The information collected automatically is used only to identify possible cases of abuse and to establish statistical information about the use of the website. This statistical information is not otherwise aggregated in a manner that identifies any specific user of the system.

You can visit the Site without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some features of the website, or wish to receive our newsletter or provide other data by filling in a form, you may provide us with personal data, such as your email, name, surname, city of residence, organization , phone number. You can choose not to provide us with your personal data, but you may not be able to take advantage of some of the site's features. For example, you will not be able to receive our Newsletter or contact us directly from the website. Users who are unsure about what information is required can contact us at customerservice@holoo.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.

Rights in relation to automated decision-making and profiling.

If you wish to exercise this right, please contact us using the contact details below.

Additionally, if you are a resident of Europe, we note that we are processing your information to fulfill contracts we may have with you (for example, if you place an order through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including Canada and the United States.

Links to other sites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for other sites or the privacy practices of third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect personal information.

Information security:

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal data in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal Disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others , investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us regarding any matter related to individual rights and your Personal Information, you can send an email to customerservice@holoo.com.